Return and refund policy

You have 30 days from receipt of your order to request a return.

To be eligible, the item must be in the condition you received it, unused, unwashed, with any tags and in its original packaging. Proof of purchase may be requested.

Request a return

Contact us at contact@caspirolus.com within 30 days.

If your request is accepted, we will provide you with the return address and shipping instructions. Items returned without prior request cannot be accepted.

Unless there is an error on our part or a defective product, return costs remain the responsibility of the customer.

Damaged products or order error

Check your order upon receipt and contact us promptly if an item is defective, damaged or incorrect. We will examine the situation in order to propose a suitable solution.

Exceptions

Items personalized or made to order cannot be returned, unless they are defective or non-compliant. Gift cards are non-refundable.

For any questions regarding a specific item, write to us before returning it.

Exchanges

To quickly obtain another item, request a return and then place a new order after accepting the return.

Right of withdrawal in the European Union

For orders delivered in the European Union, you also benefit from the legal right of withdrawal of 14 days, subject to the exceptions provided for by law.

Our commercial return period of 30 days is more favorable and applies according to the conditions indicated on this page.

Refunds

After receipt and inspection of the return, we will let you know if the refund is accepted.

If accepted, it will be made automatically to the initial payment method within 10 working days. The time it takes to appear on your account may then depend on your bank or card issuer.

If more than 15 business days have passed since the refund was accepted, contact us at contact@caspirolus.com.